1. What’s in place

This site ships with the following accessibility features:

  • Plain English mode: a toggle in the accessibility panel (bottom-right) that swaps trade jargon for plain language. Tap the icon and choose "Swap jargon for plain words".
  • Text size controls: three sizes available in the accessibility panel. Your choice is remembered between pages.
  • High contrast mode: black-on-white, no decorative colour. Useful for low vision and bright outdoor reading.
  • Keyboard navigation: every interactive element is reachable and operable by keyboard alone. "Skip to content" is the first focusable element on every page.
  • Visible focus: a 3px copper focus ring with offset shows on any tab-focused element.
  • ARIA landmarks and labels: nav, main, footer, and all expandable elements (dropdowns, FAQ accordion) properly announce their state.
  • Language declared: every page declares `lang="en-AU"` so screen readers pronounce Australian terms correctly.
  • Reduced motion respected: if your system requests reduced motion, animations and transitions sit still.
  • Semantic structure: headings step in order (h1 then h2 then h3), landmarks correct, decorative imagery uses empty alt.
  • Touch targets: buttons and tap zones meet 48x48px on mobile (above the 44px WCAG minimum).
  • Big call CTA: a persistent "Call Now" bar on mobile so older users don’t have to hunt for the phone number in an emergency.

2. Standard we target

We aim for WCAG 2.2 Level AA. That’s the baseline most Australian regulators recommend for public-facing websites.

3. What we’re still working on

Honest list:

  • Full manual screen reader walkthrough with NVDA and VoiceOver is queued but not yet complete.
  • A few decorative colour pairs haven’t been verified to AA contrast explicitly.
  • Form inline validation is currently top-level only; per-field validation is on the work board.

4. Report a problem

If anything is hard to use, broken, or excluding you, tell us. Email [email protected] with "Accessibility" in the subject. Useful info: which page, what you were trying to do, your device and browser, any assistive tech you use. We aim to acknowledge within 1 business day and ship a fix or workaround within 5.

5. Compatibility

Tested against current Chrome, Firefox, Safari, Edge, plus iOS Safari and Android Chrome on mobile. NVDA (Windows) and VoiceOver (macOS / iOS) supported at the basic-navigation level.